Terms & Conditions
Adventure Avenue Limited Terms & Conditions
- All customers purchasing a ticket are accepting the following terms and conditions.
- Please read these carefully prior to purchasing any tickets. When a booking is made on behalf of others, the buyer is responsible for notifying all those in the party of these terms and conditions.
Supervision of Children
- All adults are responsible for themselves, for their own children or anyone under the age of 18 who attends with them.
- Adventure Avenue Limited staff are not responsible for the supervision of children attending our roleplay village.
Birthday Parties
- We cater for parties in selected sessions only.
- Any party items including birthday cakes or cupcakes are not permitted in regular play sessions.
- Full list of party terms can be viewed on the website.
Term Classes
- Term Classes are non-refundable.
- A full term can be transferred to an alternative term (subject to availability and if your place can be filled). Partial terms cannot be transferred. Minimum of 1 weeks notice required before the first class commences. No changes will be made with less than a weeks notice.
Pop Up Classes
- Bookings are non-refundable and non-transferable.
Tickets, Transfer and Refunds
- All bookings are non-refundable.
- A maximum of 8 children can be booked at one time. We strictly do not permit multiple bookings to create a larger group. As we are a small venue with limited seating we cannot cater for larger groups. One adult per child is included, with a maximum of 2 additional adults per booking. Multiple bookings to create a group with a large amount of adults is also not permitted. We monitor bookings closely and reserve the right to cancel or refuse entry if our terms are not adhered to.
- A booking can be transferred to another session, subject to availability, where we receive a minimum of 24 hours’ notice prior to the start of the session. A booking may only be transferred once, within a 6 month period. Multiple transfers are not possible.
- Partial transfers are not permitted, if a booking needs to be rescheduled, all guests included on the booking will be moved to the new date.
- It is your responsibility to check the booking you have made to ensure accuracy of session date, time, and number of visitors in your group.
- All children pay admission apart from babys 6 months and younger when accompany a paying child.
- Ticket prices are listed on our website but may change at any time.
Rules of Entry
- It is the responsibility of the adult to ensure that any equipment accessed by their child is age and stage appropriate.
- Please refrain from taking any stroller, pram or push chair into the play areas.
- All adults and children accessing the play village are required to keep their shoes on. Exceptions by prior agreement with management only.
- Adventure Avenue Limited are not liable for any personal items/belongings brought onto the premises. - - Please ensure any belongings are stored neatly at your table to avoid any tripping hazards.
- No food or drink can be consumed on site (this excludes any baby food for under one year.
- Food or drinks are not permitted anywhere within Adventure Avenue Limited.
- If you require wheelchair access, please select that option when booking.
- Please only attend your session if you and your child are fit and well.
- We will not tolerate any aggressive behaviour or illegal activity and reserve the right to ask a person to leave the premises at any time. Anyone purposefully damaging any of Adventure Avenue Limited property may be asked to leave the premises and pay for any damage caused.
- We are a smoke free premises and smoking is prohibited anywhere on our site. This includes the use of e-cigarettes.
- Assistance animals only.
- Please report any accidents to a member of staff before leaving the premises. Staff will assist with first aid where necessary.
Play Session Times and Closures
- We require prebooking’s online.
- Visitors are asked to arrive no more than 5 minutes early for your session.
- Customers who arrive after their start time, please knock on the door so we know you are there but there may be a wait before our staff are available to let you in and you will still be expected to leave at the end of the session regardless of the amount of time spent in the play area.
- Role play sessions are 60 minutes long. You will be notified 10 minutes prior to the end of your session when we will play our tidy up song, where all attending will be encouraged to help tidy away, put shoes on and exit the building promptly.
- We reserve the right to close Adventure Avenue if deemed necessary for the safety of visitors and staff. In such an instance you will be offered the opportunity to re-book, or a full refund will be given.
Photography
- Visitors can take photographs of their own children only, for their own personal use.